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Emi FAQ

What is Emi all about?

Emi is a relationship wellness app that sends you a daily reminder to connect with your partner. Emi will send you short, actionable reminders of things that you can do - sometimes in app or in text, and sometimes in real life - to be a better partner.

What is an "exercise"?

Emi exercises are short, simple activities that you can do every day. An example of an Emi exercise might be "take a minute to send your partner a quick text" or "don't forget to ask your partner how her day was". All exercises take less than a minute to do. You do not need your partner physically present there to do these.

How do I change the exercises that I'm receiving?

You can change, add or delete your exercises at any point through the Discover tab in your app. You can also select multiple exercises that will go into your queue (no limits!) if you want to try out different types.

When and how often do I get Emi reminders?

You will receive a daily reminder with your exercise of the day. Text and app reminders are defaulted to a certain time when you sign up, but you can turn off or change the timing and any other notification settings at any point in the app. Go to your ‘Profile’ tab and tap on ‘Settings’ (top right cog wheel) to change your preferences.

How do I turn off or change the timing of the reminders?

You can stop or change the timing of your reminders at any point to whatever fits your schedule. In the Emi app, go to your ‘Profile’ tab and tap on ‘Settings’ (top right cog wheel) to change your preferences. Under ‘Notifications’, you can also click on the time and change the timing that you receive your reminders.

How much does Emi cost?

Emi is $4.99 for 1 month, or $9.99 for 3 months, for you and your partner.

How do I cancel my subscription?

We’re sorry you want to cancel! If there’s anything we did wrong, then please email us at hello@emicouple.com and tell us. Otherwise, go to ‘Manage Subscription’ in your ‘Profile’ tab in the app. There you'll find step by step instructions on how to cancel your subscription.

Does Emi Offer Refunds?

Apple handles all billing for in-app purchases made on iOS devices. Customers who subscribed to Emi through iTunes will need to reach out to Apple directly with any refund requests. Full Terms of Use for Emi subscription purchases can be foundhere.

Do I need to get my partner to sign up for Emi?

No, but we've found that couples that join Emi together do have a higher satisfaction and see better results. The current version of the Emi app asks you to optionally add your partner's information, but it's up to the partner to download the app. You can also pair your partner at a later date through the app. Your partner will start receiving Emi exercises via text when you sign up.

How do I add my partner onto Emi?

You can add your partner when you sign-up on Emi, or once you’re in the Emi app, you can add them by using the ‘Pair Partner’ feature. You can find the ‘Pair Partner’ feature under the ‘Profile’ tab, where it says ‘Emi Together’.

How do I unpair my partner?

You can unpair your partner by going to your ‘Profile’ tab and then tapping on ‘Settings’ (the top right cog wheel), and then click on ‘Unpair Partner’. You can also email us at hello@emicouple.com.

I want my partner to do these exercises too! How do we do that?

If you want your partner to do these exercises, you can ask them to download the Emi app. Once they're signed up, you will start seeing their response in-app, and your partner will see yours.

My partner is reluctant. How can I convince my partner to sign up for Emi?

Try something like "Hey, I want us to try Emi. It's a simple and fun app that sends us reminders to take 2 minutes out of our busy day to be present for each other." Or, "I'd love for you to download Emi. You'll receive different messages from me whenever I'm being mindful about you and our relationship"

My partner and I are long-distance, can we still use Emi?

Yes! Long-distance couples love Emi. It will remind you to touch base with them and stay connected with them even if you're apart. We even have exercises that are specifically designed for those who are currently in a long-distance relationship.

Will my partner see all the information I write on Emi?

If your partner is also on Emi, many of the responses you write on Emi will be shared/relayed to your partner, but not everything. With each exercise, we will let you know whether or not your responses are shared with your partner.

Can I change my name/ my partner’s name?

Yes of course. Just email us at hello@emicouple.com and we can change your name or your partner’s name for you.

Can I change my phone number/ my partner’s number?

Yes of course. Just email us at hello@emicouple.com and we can change your number or your partner’s number for you.

Help! Something is not working in the App.

If at any point you see any glitches in the Emi app, or you have any feedback, please email us at hello@emicouple.com and we’ll try to help you.

Where is Emi offered?

Currently, the Emi app is only available in the US and Canadian App store.

I don't have an iPhone, is there an Android app?

Sorry!! Currently we only have an iOS app - but please be patient, it's coming!! If your partner doesn’t have an iPhone, don’t worry! You can still share your responses via text easily through the app.

How can I share Emi with friends?

Thank you! You can share Emi through your Home tab in the app where it says “Share with a friend”. You can also lead them to our homepage at emicouple.com

Do you share any personal information with 3rd parties?

Nope. We never share or sell any user information without your consent. Emi will always ask your permission before sharing any information with a 3rd party partner.

How can we partner with Emi?

Please email us athello@emicouple.comwith any partnership or business inquiries.